Digital Citizen Services Platform
Leverage mobile and social governance tools to deliver a superior experience to citizens across all channels and devices. Empower your employees to capture citizen data and deliver contextual communications. Bridge your operational silos and exercise strategic control over documents and information using our citizen services application.
The main objective of designing the mobile app is to integrate and ensure seamless delivery of G2C services by Municipal Council through Process Re-engineering, automation of workflow across participating departments with the help of Information & Communications Technologies (ICT).
Also aims to utilize the massive reach of mobile phones and harness the potential of mobile applications to enable easy and round-the-clock access to public services, especially in the rural areas Mobile App screen will display the homepage of the application and all the icons will be available here in which citizens can choose the icon and avail the service whichever he needs for information.
Mobile applications are also integrated with other apps/applications of the state/central Government, such as Digilocker, Aaple Sarkar, pgportal.gov.in, Swachhta, Aadhaar etc.
Website will be made available for the citizens of Municipal Corporation and will provide them information about Municipal Corporation and various services which will be made available to citizens. The main objective of designing the website is to integrate and ensure seamless delivery of G2C services by Municipal Council through Process Re-engineering, automation of workflow across participating departments with the help of Information & Communications Technologies (ICT).
Web Portal will be the interface and delivery channel for citizens, businesses and other stakeholders to access various services of Municipal Corporation. Users have direct access to this portal from any location.
Website enables the citizens to see their property dues as on that moment or access birth and death records to check their entries. Citizens should be able to track the status of disposal of complaints or grievances, online payment of taxes. made by them through the site.
Website will consist of following features:-
- Information about Municipal Corporation
- City Services
- Various department Information
- Various Citizen Services
- Quick Links for services
- Information about Tenders
- Government website quick links
Following are the major objectives of digital citizen service platform:
- To support and simplify governance for government, citizens, and businesses.
- To make government administration more transparent and accountable while addressing the society’s needs and expectations through efficient public services and effective interaction between the people, businesses, and government.
- To ensure speedy administration of services and information.